Last updated: May 18, 2026
We offer a full refund within 7 days of your first paid subscription. No questions asked.
You are eligible for a full refund if: (a) you request it within 7 days of your initial paid subscription purchase; (b) this is your first paid subscription with VersionDesk. Refunds are not available for subscription renewals after the initial 7-day period.
To request a refund, email us at support@versiondesk.com with the subject line "Refund Request" and include your account email address and reason for the refund. We will process your request within 2 business days. Refunds are issued to the original payment method and may take 5-10 business days to appear depending on your bank.
You can cancel your subscription at any time from Dashboard → Billing. When you cancel: your subscription remains active until the end of the current billing period; you will not be charged for the next billing cycle; your data remains accessible until the subscription ends; after cancellation, your account reverts to the Free plan.
Refunds are not provided for: subscription renewals after the initial purchase; partial months or unused time on yearly plans after the 7-day guarantee period; accounts terminated for violating our Terms of Service; add-ons or one-time purchases (if applicable in future).
For yearly subscriptions, the 7-day money-back guarantee applies to the full yearly amount. After 7 days, we do not offer pro-rated refunds for yearly plans, but you may cancel at any time and retain access until the end of your yearly period.
We review refund requests outside our standard policy on a case-by-case basis for exceptional circumstances such as technical issues that prevented you from using the Service. Contact us at support@versiondesk.com to discuss your situation.
For refund requests or billing questions, contact us at support@versiondesk.com. We typically respond within 24 hours on business days.
Billing questions? Email support@versiondesk.com